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Learn More About Our Price Promise!
on orders over £49.99 to UK mainland, excluding the Scottish Highlands
On All Orders Over £49.99 To UK Mainland.
12 Months RTB Warranty Absolutely FREE.
12 Month Warranty Absolutely FREE.
For long-term illness or disabled, you don't have to pay VAT on your purchase.
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Home >> Faq
  • What do you charge for delivery?
  • Standard delivery is free of charge for items over £100 Optional Engineered delivery is £80

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  • What about V.A.T on the Mobility items?
  • Many medical equipment products are V.A.T exempt. Simply click on the V.A.T exempt box when ordering your products if you fit the criteria explained on the page.

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  • What forms of payment do you accept?
  • We accept all major credit and debit cards cheque and postal orders

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  • Are there any hidden charges?
  • NO. The price you see is the price you pay

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  • What kind of warranty do you offer?
  • All of our New Mobility products come with one to one year limited manufacturer’s warranty. Extended warranty and Insurance is also available please call 0800 111 4774 to discuss.

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  • How long will it take to get my equipment?
  • All in-stock items take between 3 to 5 days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival

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  • What is the difference between a 3 wheel and 4 wheel scooters?
  • The biggest difference between the two types is that 3 wheelers have a better turning radius as compared to 4 wheelers. This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain. However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized centre of balance.

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  • What kind of surfaces will the electric scooters work well on?
  • Most electric scooters are intended for paved pathways and will not perform well on dirt, gravel, or grass surfaces. However, we do supply scooters that will perform a little better on these more rugged surfaces.

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