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Home >> Delivery Options

Delivery Options

***Please Note: Some Mobility Products Can Be Heavy To Lift, And The Free Standard Delivery Service Will Be By Courier Service To Your Doorstep Only. It Will Be Your Own Responsibility To Move The Mobility Product Into Your Own Home Or Place Of Storage. Please Ensure That You Have Made Arrangements for Your Delivery Option***
***Alternatively Select Engineered Delivery During Checkout, And a Discount Mobility Engineer Will Deliver and Install Your Mobility Product In Your Home For You***

 

Depending on the type of product you have purchased from us you will be presented with different delivery options. Please take a moment to read through this short explanation of these options and how it applies to you.

 

First find the type of product you are purchasing:

 

Mobility Scooters, Powerchairs, Beds, and Riser and Recliner Chairs

 

These products are heavy and come in large cardboard boxes and require unpackaging and assembly. For these products we recommend an engineered delivery at a cost of £80 (mainland UK only). For this one of our trained engineers will deliver a unpacked and fully assembled product to your door. The product will also have been tested in our facility and upon delivery you will receive a short demonstration of the product and its features to make sure you are fully familiar with its use and features.

 

If however, you are comfortable with receiving the product in its box and you, or someone you know, is capable of assembling the product then you can opt for standard delivery by professional carrier. This is at a cost of £0.00 if the total order cost is over £100 for anywhere in the mainland UK. Of course we are available on the phone should you have any queries regarding the assembly of these products. We cannot be held responsible for any damage done to the products as a result of incorrect assembly if you choose this method.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after any order is processed.

 

Please note that for some Rise and Recline chairs with many colour and fabric types will have to be specially ordered and therefore delivery for these items can be up to twelve weeks. If this is the case we will advise you as soon as possible or you may call us to confirm the delivery time for these items.

 

Wheelchairs

 

Similar to the above category you have the option of both engineered and standard delivery for wheelchairs. These mostly come flat packed in a smaller box and require some light assembly before use. We can take undertake the assembly and deliver the wheelchair direct to you at a cost of £80.00; otherwise a standard delivery charge of £10 will apply if the total order cost is less than £100.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after any order is processed.

 

Rollators and Walkers

 

Rollators and walkers come in relatively small cardboard boxes with minimal packaging. It is usually a trivial manner to assemble these items - they usually fold open and have thumb screws to tighten the frame and handles into place. Again we can self assemble these items for you and deliver them with an engineer at a cost of £80. Otherwise a standard delivery charge of £10 will apply if the total order cost is less than £100.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after any order is processed.

 

Daily Living Aids

 

If your purchase is not in one of the above categories it is categorised as a daily living aids. For these orders a deliver charge of £10.00 will be added to your basket unless the total value of daily living aids is more than £100 in which case your order will receive free delivery. If you order daily living aids in an order alongside other types of product it is possible that they will be shipped separately.

 

Delivery time for these items is normally one working day but may take up to a maximum of five working days depending on stock levels.

 

Other Terms

 

We endeavour to process all orders within one full working day and have your product delivered to you within 7 to 10 working days. Delivery times are estimates only and no guarantee can be made unless in exceptional circumstances and it is approved by a member of our Sales Team. If you do require next day delivery please contact our Sales Team directly on 01254 905144 for this service and this can be arranged for you at an additional cost. 

 

If you opt for an engineered delivery it is your responsibility to ensure the Mobility Technician has clear and unimpeded access to effect delivery and installation.

 

Goods damaged in transit must be reported immediately by signing the delivery note ‘damaged on arrival’ and informing the company within 48 hours. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘damaged on arrival’ the seller cannot be held responsible for damages.

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