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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be that we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs during the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it maybe we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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on orders over £49.99 to UK mainland, excluding the Scottish Highlands
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12 Months RTB Warranty Absolutely FREE.
12 Month Warranty Absolutely FREE.
For long-term illness or disabled, you don't have to pay VAT on your purchase.
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Drive Devilbiss Serena
The Serena Deluxe Riser Recliner really is several chairs in one! read more
 
Overview
Specifications
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The Drive Devilbiss Serena Single or Dual Motor Riser Recliner.

The chair has a four tier padded waterfall back design which is well padded providing a high level of comfort and support.

Choice of Fabric Colours:
Floral
Cinnamon
Mocha
Oatmeal

Features:
* Easy to clean and attractive vinyl Wine coloured fabric
* Four tier waterfall back design provides extra comfort and support
* Two motors enable legrest to be elevated / lowered and backrest to be reclined independently to give more flexible support options
* Backrest can be positioned upright while legrest is elevated, for example, to watch TV
* Quality assured, meeting all relevant fire retardancy standards
* It will rise and tilt users to their feet
* Excellent snooze position for supreme comfort and relaxation
* Quiet motors provide a smooth and discreet operation
* Ergonomically contoured seat and back and padded upholstery for added comfort and support
* Fully padded chaise for increased comfort
* Two convenient side pockets for easy storage
* Protective, washable head and armrest covers
* In built fail safe battery back-up system which enables the chair to be raised and lowered in the event of a power failure*
* Anti-entrapment sensors to prevent anything getting caught in the chair’s mechanism
* Comes with a simple the to operate handset
* Stitched handset holder to prevent loss or damage to the handset
* Ideal for individuals who have difficulty standing up and sitting down due to restricted mobility e.g. those with MS, Arthritis, Rheumatism, circulation problems
* Available in 1 colour option – Wine
* 2 year warranty on wooden frame and electrical components
* Maximum weight capacity 160kg (25st)


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