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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process at it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs durring the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Mobility Batteries

Mobility Batteries

 

Electric Scooters and Electric Wheelchairs cost a lot of money and quite rightly you expect high performance. So don't skimp on your power source.


Battery technology has changed a lot over the past few years. Wheelchair batteries today especially gel/sealed batteries, offer more power in the same size case, provide more consistent performance and have turned past concerns into myths


TAKING CARE OF YOUR BATTERIES


How to prolong the life of your battery? When you first install your new battery, place it on charge for at least 24 hours.
Always keep your battery on trickle charge between uses and if your vehicle is stored for any length of time, firstly charge fully then disconnect your batteries.


Charging Battery technology has changed considerably over recent years. Batteries today, especially gell/sealed batteries, offer more power for their size and provide longer performance. Try wherever possible to fully cycle your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries in use. Never use Car chargers on Gell batteries. Never completely discharge your battery.


Warning! Batteries can be hazardous. All batteries, wet, sealed and gell units contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.


Charging


Here are some simple rules for proper mobility battery charging.

  • Use the chair manufacturer's automatic charger for all routine charging. (leave your automatic charger turned on whenever possible, you cannot over charge a battery when using automatic 3 stage chargers.)
  • Never run your batteries completely flat.


Battery Life

 

 

 

    Your battery will wear out with age or frequency of use, as the battery gets older your scooter will travel slower or shorter distances.
  • If you use your scooter very regularly then the battery will obviously wear out faster.
    Distance
  • The distance you can expect from fully charged mobility batteries will be greatly influenced by weight and terrain.


How Often Should You Charge

 

 

 

    Daily users - charge daily as soon as you are done using it. Your scooter will be ready each morning to give you a full days service
  • If you use your scooter infrequently(once a week or less),charge the batteries once a week for 12 to 14 hours


Battery Storage

 

  • Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge up to three months, sealed models six to twelve months. Remember if storing your chair for longer than a few weeks, it's best to charge the batteries and then disconnect them.


Undercharging


A battery operated with insufficient charge over a long period of time may develop a type of sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition the battery is unable to deliver its full power

 

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