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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be that we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs during the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it maybe we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Unfair Mobility Tax

Unfair Mobility Tax

Stephen Hawking Labels EU Tax on Mobility Aids and Products 'Disgraceful'


Imagine, you are part of an esteemed European Parliamentary body, charged with the task of ensuring imports and exports to the union are working well, raising money for the member states.

Imagine further that a little known body, the World Customs Association, advisers to governments on import duties, has recommended "mobility scooters" should be taxed.

You are asked to sit on a committee which is looking at the recommendations and whether categorisation of motorised chairs used by disabled persons should be changed.

Despite none of the committee having a medical background, no expert opinion is requested. Furthermore, since they were invented 30 years ago, the scooters have been treated as essential equipment for the disabled, and thus exempt from tax during that period.

Even so, it is decided that the scooters are reclassified for import duty purposes, from "carriages for disabled persons" to "motor vehicles for the transport of persons", a change that brings a 10% import tax, and will mean UK charities and disadvantaged individuals paying an additional £6 million a year.

Ludicrous

Sounds ludicrous, doesn't it? Well, it has happened. And on Wednesday this week, the EU's Customs Code Committee will be making the decision whether to continue with the regime. And the UK representative at the committee is likely to support the tax.

A spokesman for the government said: "The World Customs Organisation sets the rules relating to duty classification on mobility scooters, which the EU follows, and these rules have been in place since 2002."

He added: "We continue to support disabled for seriously-ill people in a number of ways, including providing VAT exemptions on a number of goods and services they need."

Outcry

Understandably there has been an outcry against the duty.

Professor Stephen Hawking called the tax "disgraceful". The physicist, who suffers from motor neurone disease, has relied on the use of a wheelchair for many years.

"For many of us with disabilities, a mobility scooter is literally a lifeline - without it we are locked out further from the world around us. To tax the most disadvantaged in society in this way is simply disgraceful," he said.

Others have also opposed the tax. The average cost of a scooter is £2,500, with over 25,000 being bought each year, often by charities such as The Mobility Bureau. The tax is estimated to raise £6 million. All of which will come from the disabled person or the charity.

"To say these mobility scooters are not just for disabled people is ridiculous," said Jim Dooley chairman of the Mobility Bureau. "Does the EU really think fit and healthy people go out and buy these as a lifestyle choice?"

We believe this duty is unfair, raises a relatively small amount and places an unnecessary burden for what is an essential purpose.

It should not be imposed and we urge the UK government to rethink its stance.


By Julian Shaw, TWD Accountants. June 30, 2009.

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