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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process at it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs durring the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Stairlift Buying Guide

Stairlift Buying Guide

Step by step guide to buying a stairlift



How to go about looking for a stairlift

 

Once you've decided that a stairlift will make life easier for you, it’s important to choose one that suits your needs.

  • Talk to someone who has a stairlift and ask them about the advantages of having one, as well as any concerns they may have had.
  • Contact a number of reputable companies so you can compare products, costs and the services offered after you make a purchase. Reliability and safety should be the paramount consideration.
  • Be careful about cold callers who try to sell you a stairlift. Take your time to make the right decision.
  • Request a brochure to find out more about the products before you arrange for a visit.

What sort of stairlift would suit you?

  • To choose the right stairlift, consider your personal needs and weigh up what product features would be most useful for you. Think about your situation now as well as what it might be over the longer term.
  • Your stairs need to be assessed by a representative of the company that will install the stairlift.
  • There are two main types of stairlift designed to fit different kinds of stairs: straight and curved and it is important to purchase the right rail for your staircase. A straight stairlift only travels up straight stairs while a curved stairlift is able to go round bends in the stairs and along landings and half landings.
  • Different chairs can be put on the stairlift carriage to ensure that the stairlift is easy and comfortable to use. 
  • Safety should be the first consideration when choosing a stairlift,  always use a reputable company.

What to expect from a sales visit

  • When a sales person comes to your house it's a good idea to have a family member or friend with you so that he or she can ask questions as well.
  • A sales person should make a thorough assessment of staircase dimensions and the needs of the user, including the ability to get on and off the stairlift. A written quotation should be provided for the entire cost of the stairlift. Make sure that the quote includes installation.
  • Do not be pressurised into a sale before talking to other companies. There should be no obligation to buy with any assessment.

 

Click Here For More Details On Our Range OF Stairlifts And A Free Quote.


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