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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be that we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs during the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it maybe we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Pressure Care

Pressure Care

Pressure Care

 

Some Guidance , Advice and Tips

 

The most important factor with Pressure Care is to try and prevent problems from occurring in the first place. Most Health care settings now have strict guidelines aimed at preventing pressure ulcers from developing. 

If a pressure ulcer has developed special equipment (for example, an alternating pressure mattress or cushion) or wound dressing will be required. Don't forget that lying in bed spreads the load (except for heels)

Do not rub the affected area as this may cause further 
tissue damage. Inflatable and material ring-shaped cushions should never be used as they may further restrict the supply of oxygen to the affected area.

If the sore has become infected, further treatment by a Nurse or Doctor may be required. This will be specific to the grade, type and location of the ulcer and may be accompanied by irrigation of the wound with a salt-water wash.

 

Pressure Care is Important

 

Pressure ulcers tend to develop on bony prominences and on areas of the body that have little body fat to cover them. This includes the hips, buttocks, heels, shoulder blades and the small of the back. 

Sitting in a chair or wheelchair for long periods of time, without pressure being relieved, is even more likely to cause pressure ulcer development.

Pressure ulceration occurs when the skin and underlying tissues are 
compressed for a period of time, between the bone and the surface, on which the patient is sitting or lying.

Blood cannot circulate causing a lack of oxygen and nutrients to the tissue cells. Furthermore, the lymphatic system cannot function properly to remove waste products. 

If the pressure continues, the cells die and the area of dead tissue that results is called pressure damage

The amount of time this takes will vary, but may develop in as little as one hour in patients at greatest risk.

Aetiology of Pressure Sores

The factors causing pressure ulcers are divided into 2 Groups

INTRINSIC - Disease, medication, malnourishment, age, dehydration/fluid status, lack of mobility, incontinence, skin condition, weight.

EXTRINSIC – External influences which cause skin distortion – 
Pressure, Shearing Forces, Friction, Moisture.


Pressure

The blood pressure at the arterial end of the capillaries is approximately 32 mmHg, while at the venous end this drops to10 mmHg. 

The average mean capillary pressure equals about 17 mm Hg and any external pressures exceeding this will cause capillary obstruction. 

Tissues that are dependent on these capillaries are deprived of their blood supply. Eventually the ischaemic tissues will die. 


Shearing Forces

Shearing forces will only exist if pressure, usually caused by the persons own body weight, is also present. Shear forces occur when a part of the body tries to move but the surface of the skin remains fixed. (See Waterlow Manual for a better understanding of this phenomenon).

Friction

Friction forces occur when the shearing force increases sufficiently to overcome the bodies resistance to movement. The movement has an abrasive action.(See Waterlow Manual for a better understanding of this action).


Moisture

Skin should not be left wet as moist skin sticks to material (e.g. bathing, perspiration, incontinence (as urine and faeces are acidic), amniotic fluid) as it can become macerated making it more susceptible to shear and friction.

Certain areas of the body are more vulnerable to pressure ulcer formation than others.

Bony prominences in particular : heels, sacrum, buttocks, hips , elbows etc

 

Some groups of people are at greater risk from pressure ulcers than others. 

Immobility for any reason contributes to the risk of pressure sore, therefore the elderly, wheelchair users and patients who are bed-ridden are most at risk. 

People living with
 incontinence especially women may also develop pressure ulcers, as prolonged exposure to moisture can cause breakdown of skin tissue.

Many o
ther conditions such as diabetes and arterial disease can also increase the risk of pressure ulcers as the supply of blood and oxygen to body tissue may be restricted.

In order to prevent pressure ulcers developing, it is important that those who are immobile have pressure relieved frequently either by manual turning or sophisticated bed systems. However even if a patient is lying on a bed system risk areas still require regular inspection.


This may need to be more frequent if sitting. A healthy balanced diet and plenty of fluids will also help the condition of the skin.
Those at higher risk of pressure ulcers, such as the elderly and those with existing medical conditions should keep as active and mobile as possible, taking some form of exercise every day. 

It is advisable to take part in exercise that uses a range of motions.


Also important is keeping the skin clean and dry, and checking that bed linen is free from wrinkles.

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