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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process at it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs durring the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Mobility Finance Applications

Mobility Finance Applications

How to Apply For Mobility Finance.

*Please Note:

  • Finance applications can be made in either the customer’s name and address or a person’s name and address who will be taking out the finance on behalf of the customer.

 

  • The Delivery of any product purchased on Finance must be to the address of the person who made the Finance Application, and no other delivery address can be considered. A signature of the finance applicant will be required at the point of delivery.


*Finance applications can only be completed online*
To make an application ensure the person making the application has the following details ready.

  • A valid working email address.
  • The person making the application must reside at a UK Address and be able to accept and sign for the delivery.
  • Bank Account Sort Code & Acc Number.
  • Proof of ID: Driving Licence, Passport ect.

 

How To Start Your Finance Application:

  1. Select and view the product that you wish to purchase.
  2. Add any extras that you would like to include.
  3. Click on the "BUY NOW" button, and "View Cart".
  4. Select your "Delivery Option" and "Disability" to claim your 20% VAT Exemption Discount.
  5. Select the "Payment Type" - "Buy on Finance" and select your finance term (2, 3 or 4 years.
  6. Tick the qualifying finance questions and then "Continue to Checkout"
  7. On the next page, Please fill in the Billing Details and Continue Checkout to Confirm Order.


You can then begin your Online Finance Application with our Lender "Klarna"
*Klarna is a trading name of Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services  Authority, with limited supervision by the Financial Conduct Authority.*

After completing your Online Finance Application you will receive notification by email on the decision and a 10% Deposit will then need to be paid before your order is processed by Discount Mobility.


KLARNA can only consider your finance application if:

  • You are 18 or over, and either employed at least 16 hours per week, or claiming a Disability Living Allowance or on a Pension,
  • You have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies,
  • You are a permanent UK resident and able to supply a UK address history for the last 3 years.

 

Click Here To Begin Shopping For Mobility Products.

 

 

 

 

ScootaMart LTD  trading as discount-mobility.co.uk acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).
Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen)
and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our
regulation by the Financial Conduct Authority are available from us on request. Finance is only
available to permanent UK residents aged >18, subject to status, terms and conditions apply.
Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

 

Further details on Finance Acceptance Criteria, Representative Example, Process for returning goods, Complaints and Customer Services contact number can be found on the terms and conditions page Click Here to view

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