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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process at it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs durring the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Terms & Conditions

Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

 

GDPR Data Protection

Discount Mobility abides by the requirements of current data protection legislation (GDPR). For details of how we use and protect your data, please click here to read the full GDPR Policy.

 

Ordering & Payments

You can place your order safely and simply on-line or through one of our friendly Sales Team, over the phone. Payment can be made using all major credit and debit cards with the Discount Mobility Secure Payment System.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.

 

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

 

Please note that no products will be dispatched until paid for in full (including any postage).

 

Delivery of orders.
Items will usually be delivered within 14 working days. Where a Mobility Technician is needed to install an item, it will usually be delivered within 10 working days. Note it is your responsibility to ensure clear access for delivery and installation of these items and we will not be liable for any damage caused by inadequate access. Delivery timescales are estimates only unless you have paid for an 'Engineered Delivery' or any other premium delivery service (where this is available). If you do not receive your order within 15 days of us confirming your order you should notify us and we will investigate why you have not received your delivery.

If your item is being delivered using our courier delivery service please note that items will only be delivered to the building's main access door. It is your responsibility to ensure there is clear access for delivery of your item/s and we will not be liable for delayed deliveries due to inadequate access.

**Mobility Products Can Sometimes Be Heavy To Lift. Please Ensure You Read The Delivery Options.  Click Here to View Delivery Options**

 

Notification of errors.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

 

Finance Purchases
Discount Mobility offers a range of finance products against all of its stock. This finance is provided by DEKOPAY / Klarna Bank AB (publ). Should you purchase your goods through this method you have a fourteen-day cool-down period from the day you receive your goods in which time you can cancel your credit agreement, in part or in its entirety, at any time and at no charge. The cancellation of the credit agreement does not also cancel your order and as such you will be responsible for any balance left outstanding on your order. Discount Mobility would expect immediate payment via another method should you cancel your credit agreement in this manner. You can pay off your credit agreement in part or in full at any time after this period. This does not affect our other terms and conditions and charges may still apply should you cancel your agreement and return your items as per our returns policy. 

All orders placed on Finance are subject to a 0.05% Administration Fee that will be included in the order total at the checkout.

 

Scootamart Ltd t/a Discount Mobility, trading at, Kings Arcade, Lancaster, Lancashire, LA1 1LE acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).
Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18, subject to status, terms and conditions apply. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

 

VAT Exemption

Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption. The majority of Discount Mobility prices include delivery charges but do not include VAT (unless otherwise clearly stated). To qualify for VAT exemption you must ensure the VAT Exempt checkboxes are ticked, state the precise medical condition, and meet the criteria at the time you place your order. Assuming you meet this criterion, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact our Sales Team on 01254 905144 and a member of staff will gladly advise you.

 

Returns & Exchanges

You have a statutory 'cooling-off' right, which entitles you to cancel your order within 14 working days of receipt of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. To exercise this right, you must notify us in writing by email to online.enquiries@discount-mobility.co.uk or by post to:

 

*****The returns address for all 'Living Aids Products' is:*****

 

Discount Mobility

1 Princess Parade

Bury

BL9 0QL

 

 

*****For all other products please return them to:*****

 

Discount Mobility

Mobility House

Owen Street

Preston

PR1 5DN

 

The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. Our Administration Charges for the return of goods are listed below. All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Discount Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Discount Mobility. Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £80.00 and will be within 14 days of receipt of confirmation of your cancellation. All refunds will be processed within 10 days following receipt of goods.

 

Administration Charges

 

Orders Under £30:- £6.00
Daily Living Aids:- £15.00
Walking Aids:- £15.00
Manual Wheelchairs:- £25.00
**Bathroom Aids:- £25.00
Mobility Scooter:- £50.00
Recliner Chair:- £50.00
Powerchair:- £50.00
**Bedroom Aids:- £50.00
Patient and Handling:- £50.00
Powered Walkers/Powerstroller:- £50.00

 

** Bathroom & Toilet Aids.
Due to health and safety and hygiene regulations please note these items are non-refundable unless faulty.

 

 

 

IMPORTANT NOTE
Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.

 

Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item together with the packing and postage/delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Engineered Delivery we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.

Guarantee

The majority of our products are guaranteed for twelve months by the manufacturer. Our warranty does not cover items used outside of Mainland UK and does not include the cost for the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost. If any problems are experienced with the product(s) overseas, please contact our Sales Team 01245 905144 or alternatively you can always email us: online.enquiries@discount-mobility.co.uk

 

Descriptions

Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials. Discount Mobility is not responsible for any such variations, including but not limited to the following:

 

  • Product colour and shade may vary from one manufacturing batch to the another.
  • Fabric patterns are not matched unless stated on labelling.
  • Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

 

We reserve the right to make any changes to product specifications (internal or external) and any other changes where necessary.

 

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

 

Price Information

The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling. The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to you separately. The price of the Goods is exclusive of VAT. All offers are subject to availability and while stocks last. This includes all offers advertised via official Discount Mobility social media channels. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

 

Price Promise

For all price promise enquiries;

  • Due to their nature, Discount Mobility reserve the rights to exclude Amazon, eBay, Gumtree and all online auction sites.
  • Discount Mobility reserve the rights to not offer a price match if the seller's price is considered as, "not viable to compete against".
  • The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
  • The item must be "like for like" which means that it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
  • Our price match guarantee cannot be used in conjunction with any competitor discount codes, promotions or clearance offers.
  • Typographical pricing errors will not be matched.
  • We can only accept one price match request per item.
    • This guarantee is subject to change and can be withdrawn by Discount Mobility at any time.

 

Battery Maintenance

Batteries and chargers have a 12-month manufacturer’s guarantee. If you have an engineered delivery you will be asked to sign to confirm that you are satisfied with your product. With standard delivery, Discount Mobility cannot take any responsibility for products assembled or fitted incorrectly. If a product does not function properly on arrival, please call Discount Mobility immediately for guidance.

 

Battery Chargers

If you experience a problem with your charger it will be necessary to inspect it before considering a replacement. We will collect the charger for testing and if it is found to be faulty, we will arrange a replacement.

Batteries: If you detect a problem regarding the loss of performance of your scooter, in the first instance it will be necessary for you to have the batteries ‘drop tested’. This can be carried out by a mobility shop, a garage, or Halfords. A copy of the ‘drop test’ will need to be either emailed or posted to Discount Mobility and, if the batteries are found to be faulty, we will replace them under warranty.

 

Maintenance

Please be advised that Discount Mobility cannot take responsibility for the day to day maintenance of customers’ scooters and it is recommended that scooters/power chairs and rise recliners are serviced once a year. In addition, parts which are subjected to normal wear and tear, accidental damage, neglect or misuse are excluded from the manufacturer’s warranty. Normal wear and tear include tyres, chassis covers, bulbs and seat coverings. Guarantees are non-transferrable. Failure to maintain the brushes in the motor could void the scooter or power chair warranty. These should be inspected every six months or sooner if your scooter is not operating smoothly. Any inspection or maintenance should be carried out by an engineer. Controllers should be kept clean and protected from water and rain. Discount Mobility is unable to accept responsibility if; A scooter, power chair or rise recliner is not maintained as per the manufacturer’s guidelines laid out in the user manual; Failure to use the manufacturer’s parts or; If any alterations or amendments have been carried out on the product.

 

To ensure that batteries are kept in the best condition please read our guide below:-

When you first install your new battery, place it on charge for at least 24 hours. If your vehicle is to be stored for any length of time, firstly charge fully, then disconnect the battery. Battery charging technology has changed considerably over recent years. Mobility scooter batteries (especially gel/sealed batteries) now offer more power for their size and provide longer performance. Try wherever possible to fully use your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries. Never use car chargers on gel batteries. Never completely discharge your battery. Warning! Batteries can be hazardous. All batteries - wet, sealed and gel units, contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.

 

 

Battery Charging

Here are some simple rules for proper battery charging:-

 

Use the manufacturer's automatic charger for all routine charging. Leave the automatic charger turned on whenever possible, you cannot over-charge a battery when using automatic 3 stage chargers (the one supplied with your product).

Never run batteries completely flat.

 

With smaller travel scooters fully charge after each use.

 

We stock a range of mobility scooter battery chargers suitable for most makes of mobility scooters from 2amp/hour upwards to 8amp/hour. All of these chargers are fitted with the industry-standard round 3 pin plug unless requested otherwise.

 

Battery Life

Your battery will wear out with age or frequency of use. As the battery gets older your mobility scooter will travel more slowly or for shorter distances. If you use your mobility scooter very regularly then the battery will obviously wear out faster.

 

Distance

The distance you can expect from fully charged batteries will be greatly influenced by weight and terrain.

 

How Often Should You Charge?

Daily users - charge daily after use. Your scooter will then be ready each morning to give you a full day’s service.

If you use your scooter infrequently (once a week or less), charge the batteries once a week for 12 to 14 hours.

Smaller travel scooters’ batteries should be fully charged after each use.

Remember to always remove the key from your scooter so it is not accidentally left activated.

 

Battery Storage

Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge for up to three months, sealed models six to twelve months. Remember, if storing your chair/scooter/rise recliner for longer than a few weeks, it's best to charge the batteries and then disconnect them.

Undercharging: A battery-operated with insufficient charge over a long period of time may develop sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition, the battery is unable to deliver its full power.

 

ScooterPac Canopy Fitting Service
* in the event of the customer's full mobility scooter details are not provided at the point of placing the order, Or if Discount Mobility considers your mobility scooter as not being suitable to fit the canopy to. Discount Mobility will reserve the right to cancel any canopy and fitting service order and issue a full refund
*The Customer will be made aware of any extra charges for brackets if any are required.
*Discount Mobility will make arrangements to fit the ScooterPac canopy at the mobility scooter owner’s premises, and it is up to the customer to ensure that you have an adequate sheltered space for the engineer to work in.
*In the event of the Discount Mobility engineer visiting on the pre-arranged fitting date, and is unable to gain access to fit the canopy,  a further call fee of £80 will be required for a second fitting appointment.

*The ScooterPac Canopy fitting service can only be carried out in the Mainland UK and excludes the following locations:

Scottish Highlands & Offshore Islands.

 

Incoming Phone Calls

Under the Regulation of Investigatory Powers Act 2000 (RIPA), Calls may be recorded for our own use only. And no recorded  phone conversations will be made available for any individuals other than for Discount Mobility.

 

Disclaimer.
ALTHOUGH WE TAKE CARE TO ENSURE THAT ALL MATERIAL ON THIS WEBSITE IS CORRECT AND SUITABLE FOR USE BY OUR CUSTOMERS, MISTAKES MAY, OCCASIONALLY, OCCUR AND DISCOUNT MOBILITY DOES NOT GIVE YOU ANY ASSURANCES THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.

NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION OR USE OF THIS WEBSITE.

 

DISCOUNT MOBILITY RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.
IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS

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