Warranty and Guarantee

12 Months Warranty

All of our new products come with a 12 month at home warranty as standard.

If you encounter an issue with your product you are advised to call us first on 01245 905 144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be that we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

The 12 month warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company. In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer warranty.

How To Make A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it maybe we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

The following exclusion apply to our 12 month at home warranty:

  • Carriage costs to and from our workshop where an item is found to not be faulty - Where a product cannot be found to be faulty by our field engineers, and/or the customer requests an inspection at our head office, we reserve the right to charge the customer a deposit to and from their premises up to the value of £79. This is not a punitive charge and simply covers our carriage costs should there be no fault found. If a genuine fault is found with the product, this deposit will be fully refunded.
  • One of our engineers will make every effort to confirm a fault exists over the phone and troubleshoot the issue.
  • Batteries are covered by a 12 month return to base manufacturer warranty. Some manufacturers may require a battery test chart to prove the batteries are faulty and/or have been properly maintained.
  • Perishable (wear and tear) components on mobility products, such as getting a puncture.
  • Damage caused by the operator such as knocks/scrapes, damage from liquids etc

REMOTE POSTCODES

Exclusions from 12 month free at home warranty

We're sorry that certain geographical location can restrict our service.

The following postcodes incur a £79 surcharge for collection and return. We also regret we are unable to provide at home repairs/servicing for these postcodes and areas.

Northern IrelandScottish Highlands
AB30-32
Aberdeenshire (Scotland)
KA27-28
North Ayrshire (Scotland)
AB33-38
Aberdeenshire, Moray (Scotland)
PA20-78
Argyll & Bute, Highland (Scotland)
AB41-43
Aberdeenshire (Scotland)
PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)
AB44-45
Aberdeenshire, Moray (Scotland)
PH30-50
Highland (Scotland)
AB51-56
Aberdeenshire, Moray (Scotland)
TD15 2
Northumberland, Holy Island (England)
AB63
Aberdeenshire, (Scotland)
TR21-25
Isles of Scilly
DD8-10
Aberdeenshire, Angus (Scotland)
KW1-17
Highland, Orkney Islands (Scotland)
FK8 3
Stirling (Scotland)
All HS Postcodes
Western Isles (Scotland)
FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)
All ZE Postcodes
Shetland Isles (Scotland)
IV1-36
Highland, Moray (Scotland)
All JE Postcodes
Jersey (Channel Isles)
IV40-56
Highland (Scotland)
All GY Postcodes
Guernsey (Channel Isles)
All IM Postcodes
Isle of Man