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12 Months RTB Warranty

All of our new products come with a 12 month (RTB) return to base manufacturers warranty as standard.

 

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be that we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

 

The 12 Month RTB Warranty will not cover the products if they have been misused, damaged or vandalised, or any attempt to make a repair has been carried out by a third-party or none authorised company.  In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

Should you encounter a failure in your products we are able to offer a repair or replacement through this manufacturer RTB warranty. In the case of such a failure, it is the customer's responsibility to return the item to our workshop at which point the warranty repairs and cost of returning the item to you will be completed free of charge.

Any Call-Outs during the 12 months RTB Warranty will encounter an £80 Call out fee.

If you have difficulties in returning the item at your own cost to us we are able to offer a collection and return service at a cost of £80.00

 

 

Gold 12 Months Peace Of Mind Warranty Option.

Alternatively, we offer the option to take out our 'Gold 12 months Peace of Mind Warranty' during your online purchase against Mobility Scooters, Electric & Powered Wheelchairs and Furniture items.
This will then cover you for any extra expense for the first 12 months of ownership against mechanical and electrical breakdown, together with parts, labour and any call out charges.
The Cost for the Gold 12 Months Peace OF Mind Warranty is £79.00 during checkout.

The Gold 12 Months Peace Of Mind Warranty will not cover the products if they have been misused, damaged or vandalised or any attempt to make a repair has been carried out by a third-party or none authorised company.

 

How To Make  A Warranty Claim.

If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it maybe we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop.

In the event of the product purchased from "Discount Mobility" being sold on, the 12-month warranty is not transferable.

 

 

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Loan Of Products.

No replacement loan products can be provided during the warranty repair period.

 

Repair Service.

If you have a problem with your Mobility Scooters, Electric & Powered Wheelchairs and Furniture items that are not covered under our 12-month Return to Base & Gold Warranty, we are able to undertake repairs for you at your cost. Again it is your responsibility to return the item to us or an engineer can collect the item at a charge of £80.00.

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Home >> Delivery Options

Delivery Options

***Please Note: Some Mobility Products Can Be Heavy To Lift, And The Free Standard Delivery Service Will Be By Courier Service To Your Doorstep Only. It Will Be Your Own Responsibility To Move The Mobility Product Into Your Own Home Or Place Of Storage. Please Ensure That You Have Made Arrangements for Your Delivery Option.

Alternatively, Select Engineered Delivery During Checkout, And a Discount Mobility Engineer Will Deliver and Install Your Mobility Product In Your Home For You***

 

***The Scottish Highlands, Islands of Scotland, The Isle of Man and Northern Ireland, are all excluded from the Standard Free Delivery Service and Engineered Delivery Service.

To Arrange to Deliver to these locations; Please Telephone 01245 905144 and we will quote you for any Additional Delivery Costs***

 

Depending on the type of product you have purchased from us you will be presented with different delivery options. Please take a moment to read through this short explanation of these options and how it applies to you.

 

First, find the type of product you are purchasing:

 

Mobility Scooters, Powerchairs, Beds, and Riser and Recliner Chairs

 

These products are heavy and may come in large cardboard boxes and require unpackaging and assembly. For these products, we recommend an engineered delivery at a cost of £80 (mainland UK only). For this one of our trained engineers will deliver and carry out any required unpacking, and fully assemble the product to your door. The product will also have been tested in our facility and upon delivery, you will receive a short demonstration of the product and its features to make sure you are fully familiar with its use and features.

 

If however, you are comfortable with receiving the product for free by courier and you, or someone you know, is capable of unpacking and assembling the product, then you can opt for standard delivery by our authorised professional carrier. This is at a cost of £0.00 if the total order cost is over £100 for anywhere in the mainland UK. Of course, we are available on the phone should you have any queries regarding the assembly of these products. We cannot be held responsible for any damage done to the products as a result of incorrect assembly if you choose this method.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after an order is processed.

 

Please note that for some Rise and Recline chairs with many colour and fabric types will have to be specially ordered and therefore delivery for these items can be up to twelve weeks. If this is the case we will advise you as soon as possible or you may call us to confirm the delivery time for these items.

 

Wheelchairs

 

Similar to the above category you have the option of both engineered and standard delivery for wheelchairs. These mostly come flat packed in a smaller box and require some light assembly before use. We can undertake the assembly and deliver the wheelchair direct to you at a cost of £80.00; otherwise, a standard delivery charge of £10 will apply if the total order cost is less than £100.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after an order is processed.

 

Rollators and Walkers

 

Rollators and walkers come in relatively small cardboard boxes with minimal packaging. It is usually a trivial manner to assemble these items - they usually fold open and have thumb screws to tighten the frame and handles into place. Again we can self assemble these items for you and deliver them with an engineer at a cost of £80. Otherwise, a standard delivery charge of £10 will apply if the total order cost is less than £100.

 

The delivery time for both of these methods is five to ten working days and will be confirmed after an order is processed.

 

Daily Living Aids

 

If your purchase is not in one of the above categories it is categorised as a daily living aid. For these orders, a delivery charge of £10.00 will be added to your basket unless the total value of daily living aids is more than £100 in which case your order will receive free delivery. If you order daily living aids in order alongside other types of product it is possible that they will be shipped separately.

 

Delivery time for these items is normally one working day but may take up to a maximum of five working days depending on stock levels.

 

Other Terms

 

We endeavour to process all orders within one full working day and have your product delivered to you within 7 to 10 working days. Delivery times are estimates only and no guarantee can be made unless in exceptional circumstances and it is approved by a member of our Sales Team. If you do require next day delivery please contact our Sales Team directly on 01254 905144 for this service and this can be arranged for you at an additional cost. 

 

If you opt for an engineered delivery it is your responsibility to ensure the Mobility Technician has clear and unimpeded access to effect delivery and installation.

 

Goods damaged in transit must be reported immediately by signing the delivery note ‘damaged on arrival’ and informing the company within 48 hours. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘damaged on arrival’ the seller cannot be held responsible for damages.

 

 

 

 

 

Discount Mobility - Supply & Deliver Mobility Scooters and Mobility Equipment To:

 

 

 

English Counties    
Bedfordshire
Berkshire
Buckinghamshire
Cambridgeshire
Cheshire
Cornwall*
Cumbria, (Cumberland)
Derbyshire
Devon
Dorset
Durham
Essex
Gloucestershire
Hampshire
Hertfordshire
Huntingdonshire
Kent
Lancashire
Leicestershire
Lincolnshire
Middlesex
Norfolk
Northamptonshire
Northumberland
Nottinghamshire
Oxfordshire
Rutland
Shropshire
Somerset
Staffordshire
Suffolk
Surrey
Sussex
Warwickshire
Westmoreland
Wiltshire
Worcestershire
Yorkshire
     
Welsh Counties    
Blaenau Gwent
Bridgend
Caerphilly
Cardiff
Carmarthenshire
Ceredigion
Conwy
Denbighshire
Flintshire
Gwynedd
Isle of Anglesey
Merthyr Tydfil
Monmouthshire
Neath Port Talbot
Newport
Pembrokeshire
Powys
Rhondda Cynon Taff
Swansea
Torfaen
Vale of Glamorgan
Wrexham
     
*Scottish Counties    

Aberdeenshire
Angus
Argyll
Argyll and Bute
Caithness
City of Edinburgh
Dumfries
Dumfries and Galloway
East Ayrshire
East Dunbartonshire
East Lothian
Falkirk
Fife

Glasgow

Highlands
Inverclyde
Inverness
Isle of Skye
Kincardineshire
Lothian
Midlothian
Moray
North Ayrshire
North Lanarkshire
Orkney
Orkney Islands

Perthshire

Renfrewshire

Scottish Borders
Shetland
Shetland Islands
South Ayrshire
South Lanarkshire
Stirlingshire
Strathclyde
Tarbert Argyll
Tayside
West Dunbart
West Lothian
Western Isles

     
     
     
     
     

 

*Discount Mobility may impose a surcharge for delivery to the Scottish Highlands, Shetland Islands, Orkney Islands,  Western Isles, Isle of Man, and Northern Ireland.
Please Tel: 01245 905144 for more details.

 

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